Refund policy
At VASTARA BY ROYAL, we are committed to providing premium-quality products and a great shopping experience. Please read our return and refund policy carefully.
Order Confirmation
All Cash on Delivery (COD) orders may be verified via phone, WhatsApp, or email before dispatch. Orders that cannot be verified may be cancelled.
Order Cancellation
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
Return & Replacement Eligibility
We accept return or replacement requests only if:
You received a damaged, defective, or incorrect product.
The request is submitted within 7 days of delivery.
The product is unused, unwashed, and returned with all original tags and packaging.
How to Request a Return
To request a return or replacement, please email us at:
Please include:
Order Number
Clear photos of the product
Clear photos of the shipping package and shipping label
An unboxing video (strongly recommended)
A brief description of the issue
Our support team will review your request within 24–48 business hours and provide further instructions.
Refund Process
Once the returned product passes our inspection:
Refunds will be processed within 5–7 business days.
For COD orders, refunds will be made via Bank Transfer or UPI.
Shipping charges (if any) are non-refundable unless the error was on our part.
Non-Returnable Items
Returns or refunds will not be accepted for:
Products that have been used, washed, or damaged after delivery.
Products without original tags or packaging.
Products damaged due to misuse or improper handling.
Customized or personalized products.
Requests made after the 7-day return period.
Important Notice
VASTARA BY ROYAL reserves the right to reject any return or refund request if the required proof is not provided or if the product does not meet our return conditions.
If you have any questions, please contact us at: order@vastarabyroyal.com
Thank you for shopping with VASTARA BY ROYAL. We appreciate your trust and look forward to serving you.